VIC Offers Free Regional Transit Through May

Victoria's regional train and coach riders travel fare-free through May 31 on V/Line

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V/Line Offers Free Transit Through May 31

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Victoria's regional train and coach riders won't pay fares through May 31, transit officials confirmed. V/Line's free service period covers all train and coach routes across the state. Customers who've already purchased tickets for travel during this period can request refunds online or at staffed stations.

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The fare-free period represents a significant shift for Victoria's regional public transport network, which typically requires payment for journeys across the state. V/Line operates as Victoria's regional public transport provider, connecting communities outside Melbourne with train and coach services. Officials didn't specify the reason for implementing the free service period or provide cost estimates for the fare waiver. Transit agencies occasionally offer fare-free periods during special circumstances or as part of broader transportation initiatives.

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Customers who purchased tickets before the free period announcement can apply for refunds through V/Line's online customer feedback form or by visiting any staffed station. The transit agency operates a 24-hour phone service at 1800 800 007, managed by the PTV call centre, for customer inquiries. Officials said riders can stay informed about service updates through V/Line's mobile app, social media channels, and V/Line Inform email and text message alerts. The agency also provides support for customers with hearing or speech impairments through the National Relay Service.

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The free service period runs through May 31, though officials haven't said whether the fare waiver might be extended beyond that date. Transit officials didn't provide information about when the free period began or how much advance notice riders received. Customers who aren't satisfied with V/Line's customer service responses can escalate complaints to the independent Public Transport Ombudsman.

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Regional Victoria riders should take advantage of the fare-free period for travel across V/Line's train and coach network. Officials said customers can submit feedback about services online, by phone, or through written correspondence to the Customer Relations team. Moovit provides real-time updates and trip planning for V/Line services throughout Victoria's regional network.