VIC Offers Free Regional Transit Through May
Victoria's V/Line offers free regional train and coach travel through May 31
V/Line Offers Free Rides Until May 31
Victoria's regional train and coach services won't cost riders anything through the end of May. V/Line, the state's regional public transport provider, is offering free travel on all train and coach services until May 31, transit officials said. Customers who've already purchased tickets for travel during this period can request refunds online through the customer feedback form or at any staffed station.
Multiple Ways to Contact Transit Agency
V/Line operates several customer service channels to help riders navigate the free fare period and address questions about refunds. The transit agency maintains a 24/7 phone line at 1800 800 007, operated by the PTV call centre, for immediate assistance. Officials said customers can also submit feedback online, by phone, or through written correspondence to the Customer Relations team. The agency didn't specify how long refund processing typically takes, though officials said customers should use the online feedback form or visit staffed stations to initiate requests.
Service Information and Lost Property
The transit system offers multiple ways for riders to stay informed about service changes during the free fare period. V/Line provides updates through a mobile app, social media channels, and email or SMS alerts through V/Line Inform, according to the agency. Riders who've lost items on trains or coaches should contact the Luggage Hall at Southern Cross Station at 03 9619 2588. Officials said the agency also operates communication accessibility features and provides support for customers with hearing or speech impairments through the National Relay Service, though specific details about these services weren't immediately available.
Free Fare Period Continues Through Spring
The free travel initiative remains in effect through May 31, covering all V/Line train and coach routes across Victoria. Officials haven't said whether the free fare period might be extended beyond that date or what prompted the decision to offer free travel. The agency said riders should continue checking for service updates through available channels as the end of the free period approaches.
Complaint Resolution Process Available
Riders who aren't satisfied with V/Line's response to concerns can escalate complaints to the independent Public Transport Ombudsman, officials said. The transit agency is also working to improve website accessibility to meet WCAG 2.2 Level AA standards, though a timeline for completing those improvements wasn't provided. Moovit provides real-time updates and service information for V/Line routes throughout Victoria.
