VIC Offers Free Regional Transit Through May
V/Line offers free regional train and coach travel across Victoria through May 31
V/Line Offers Free Rides Until May 31
Victoria's regional train and coach services won't cost riders a cent through the end of May. V/Line, the state's regional public transport provider, is offering free travel on all train and coach services until May 31, transit officials said. Customers who've already purchased tickets for travel during this period can request refunds through the agency's online feedback form or at any staffed station.
Multiple Ways to Reach Customer Service
The transit agency operates a 24/7 phone service at 1800 800 007, handled by the PTV call centre, to assist riders with questions and concerns. Officials said customers can also submit feedback online, by phone, or through written correspondence to the Customer Relations team. Lost property inquiries should be directed to the Luggage Hall at Southern Cross Station on 03 9619 2588. The agency didn't specify how long typical response times are for different contact methods, though officials said they're committed to addressing customer needs promptly.
Accessibility Features Available
V/Line provides communication accessibility features for riders with hearing or speech impairments through the National Relay Service, officials said. The agency is working to improve its website accessibility to meet WCAG 2.2 Level AA standards, though officials haven't announced a timeline for when those improvements will be complete. Customers who aren't satisfied with V/Line's response to complaints can escalate issues to the independent Public Transport Ombudsman. Specific data on how many complaints are escalated annually wasn't available.
Service Updates Through Multiple Channels
The transit agency offers several ways for riders to stay informed about service changes and disruptions. Officials said customers can download the V/Line mobile app, follow social media channels, or sign up for email and SMS updates through V/Line Inform. The agency didn't provide details on how many riders currently use each notification method or how far in advance customers typically receive alerts about service changes.
What Riders Need to Know
Riders taking advantage of free travel through May 31 don't need to purchase tickets or make reservations, though officials said customers should still check service schedules before traveling. Those who've already bought tickets for this period should apply for refunds soon to ensure processing before the free travel period ends. Moovit provides real-time updates and trip planning for V/Line train and coach services across Victoria.
