V/Line Offers Free Transit Through May 31

Victoria's V/Line eliminates fares on regional trains and coaches until May 31

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V/Line Offers Free Transit Through May 31

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Victoria's regional transit riders won't pay fares through the end of May. V/Line is offering free train and coach services across the state until May 31, transit officials said. Customers who've already purchased tickets for travel during this period can request refunds online or at staffed stations.

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The fare-free period applies to all V/Line train and coach services throughout Victoria's regional network. V/Line operates as the state's regional public transport provider, connecting communities across Victoria with train and coach routes. Transit officials said the temporary fare elimination aims to increase accessibility to regional services. The agency didn't specify what prompted the fare-free period or whether similar initiatives might be implemented in the future.

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Customers can access refunds through V/Line's online customer feedback form or by visiting any staffed station. The transit agency operates a 24/7 phone service at 1800 800 007, managed by the PTV call centre, for rider inquiries. Officials said multiple communication channels are available including a mobile app, social media platforms, and email and SMS updates through V/Line Inform. The agency provides accessibility support for customers with hearing or speech impairments through the National Relay Service.

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The fare-free service remains in effect through May 31, officials confirmed. Riders who purchased tickets before the announcement can begin requesting refunds immediately. Transit officials didn't say whether the fare-free period might be extended beyond the current end date. The agency said it'll continue normal service operations throughout the promotional period.

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Regional riders can travel without purchasing tickets through the end of May, though officials said normal fare collection will resume in June. Customers with questions about the fare-free period or refund requests can contact V/Line's Customer Relations team by phone or through written correspondence. Riders can also track real-time service updates and plan trips using Moovit, which provides current information for V/Line's regional train and coach network.