V/Line App Adds Platform Info for Victoria Riders
V/Line app now shows real-time platform assignments for Southern Cross Station departures
V/Line App Adds Platform Info for Victoria Riders
Regional rail passengers in Victoria can now check Southern Cross Station platform information before they travel using V/Line's mobile app. The app provides real-time platform assignments for departures at Melbourne's main regional rail hub, transit officials said. The feature aims to help riders plan their journeys more efficiently and reduce confusion at the busy station.
Background
The V/Line app serves regional public transport riders across Victoria, Australia, offering trip planning tools for train and coach services. The mobile application is available for both iOS and Android devices. Regional rail systems typically add digital features to improve passenger information access and reduce crowding at major stations. V/Line is working to improve accessibility across its digital platforms to comply with Web Content Accessibility Guidelines 2.2, Level AA standards, though officials didn't provide a timeline for when full compliance will be achieved.
Key Features
The app allows users to save frequent journeys and access scheduled departures and live service updates for their saved lines. Riders can view detailed service information including accessible spaces, bike capacity, and the number of carriages on each train. Push notifications alert users about service changes and network disruptions. Officials didn't specify how far in advance platform information becomes available or whether the feature covers all Southern Cross departures. Public transport in Victoria is currently free until May 31, including all V/Line train and coach services.
Implementation
The platform information feature is now available to all app users, transit officials said. Passengers who purchased tickets before the free fare period began can apply for refunds online through V/Line's customer feedback form or at staffed stations. Officials didn't say whether additional station platform information will be added to the app in the future or what other digital improvements are planned.
Rider Impact
The platform information feature helps riders navigate Southern Cross Station more efficiently, particularly during peak travel times when multiple regional services depart simultaneously. V/Line acknowledges the Traditional Custodians of Country and is committed to providing accessible information for all passengers. Moovit provides real-time updates and trip planning for V/Line services and other transit options across Victoria.
