V/Line App Adds Platform Info for Regional Riders
V/Line app now shows Southern Cross Station platform details in real-time for iOS and Android
V/Line App Adds Platform Info for iOS, Android
Regional rail riders in Victoria can now check Southern Cross Station platform information through the V/Line app before they arrive at the station. The mobile application, available for both iOS and Android devices, provides real-time platform departure details to help passengers navigate the busy Melbourne terminal more efficiently. Transit officials said the feature aims to reduce confusion and crowding at the station by letting riders know exactly where their train will depart.
App Serves Regional Network Across Victoria
The V/Line app supports the regional rail and coach network connecting Melbourne with communities across Victoria. Southern Cross Station serves as the primary hub for V/Line services, with trains departing to destinations including Geelong, Ballarat, Bendigo, and Traralgon. The platform information feature addresses a common pain point for regional travelers who often arrive at the large station unsure of where to find their service. Officials said the digital tool complements existing station signage and announcements.
Real-Time Updates and Service Details Available
Beyond platform information, the app lets users save frequent journeys and access live service updates for their regular routes. Passengers can view detailed information about each service, including accessible spaces, bike capacity, and the number of carriages. The app sends push notifications to alert riders about service changes and network disruptions. Officials said the features help passengers plan trips more effectively and respond quickly to unexpected changes in service.
Free Travel Period Extended Through May 2026
Free public transport has been extended until May 31, 2026, including on all V/Line train and coach services. Passengers who've already purchased tickets during the free travel period can request refunds online through the customer feedback form or by visiting a staffed station. Officials didn't specify when the free travel period originally began or what prompted the extension. The agency is also working to improve website accessibility to comply with Web Content Accessibility Guidelines 2.2, Level AA standards, though a timeline for those improvements wasn't provided.
Digital Tools Help Navigate Regional Services
The platform information feature gives regional travelers the same advance notice that metro riders often receive through station displays and apps. With free fares in effect through mid-2026, officials expect continued strong ridership on V/Line services. Passengers can download the V/Line app from the iOS App Store or Google Play to access platform details, service updates, and trip planning tools. Moovit also provides real-time updates and journey planning for V/Line services across the Victoria network.
