V/Line Adds Virtual Tours to Improve Trip Planning
V/Line launches online virtual tours of major stations showing accessibility features
V/Line Adds Virtual Station Tours
V/Line passengers can now explore stations before they travel using new virtual tours that show accessibility features and available amenities. The regional transit agency launched the online tours for its most popular stations across Victoria's five main rail networks, officials said. The tours require a modern web browser to access, with Internet Explorer not supported.
Context & Background
V/Line operates train and coach services connecting regional Victoria to Melbourne and other destinations across the state. The virtual tours cover stations on the Geelong & Warrnambool, Ballarat, Ararat & Maryborough, Bendigo, Echuca & Swan Hill, Seymour, Shepparton & Albury, and Gippsland & Bairnsdale lines. The agency is working to improve website compliance with Web Content Accessibility Guidelines 2.2, Level AA standards, officials said. Passengers requiring accessible versions of website content can contact V/Line at wcag.accessibility@vline.com.au or by calling 1800 800 007.
Key Details
The virtual station tours let passengers navigate through stations online to view platform layouts, accessibility features, and available amenities before arriving. Officials didn't specify exactly how many stations are included in the virtual tour program or provide a complete list of participating locations. The tours are available through the V/Line website alongside existing travel planning tools, timetables, station maps, and ticketing information. Public transport across Victoria is currently free until May 31, including all V/Line train and coach services.
Timeline & Implementation
The virtual tours are available now through the V/Line website, though officials didn't announce when the feature was first launched or whether additional stations will be added to the program. Passengers who've already booked tickets during the free travel period that runs through May 31 can apply for refunds online through the customer feedback form or by visiting a staffed station.
Rider Impact & Moovit
The virtual tours help passengers plan trips more effectively by previewing station layouts and accessibility features before travel. This is particularly useful for riders with mobility needs or those unfamiliar with specific stations. Passengers can access comprehensive V/Line service information including real-time updates through Moovit, which provides trip planning tools for regional Victoria transit services.
