NYC Riders Shape Transit's Future Through MTA Survey
MTA launches Fall 2025 survey asking 5.5 million daily riders about service quality
MTA Opens Fall Survey for Rider Feedback
New York City transit riders can now share their experiences through the MTA's Fall 2025 Customers Count Survey, officials announced Tuesday. The survey covers service reliability, cleanliness, safety, and customer service across subway, bus, and rail lines serving 5.5 million weekday riders. Officials didn't specify when the survey will close.
Survey Aims to Shape Service Improvements
The feedback initiative gives riders a direct voice in shaping future transit policies and service enhancements, according to the transit agency. "Customer feedback is essential to our mission of providing safe, reliable, and efficient transit service," Janno Lieber, MTA Chair and CEO, said in a statement. "The Customers Count Survey gives riders a direct voice in shaping the future of public transportation in the New York region." The MTA regularly conducts customer satisfaction surveys as part of its ongoing commitment to service improvement, though specific participation rates from previous surveys weren't available.
Survey Covers Key Service Areas
The survey asks riders about various aspects of their travel experience across the MTA's 5,000-square-mile service area covering New York City, Long Island, southeastern New York State, and Connecticut. "We encourage all riders to participate in this survey," Shanifah Rieara, MTA Chief Customer Officer, said. "Your input helps us identify areas for improvement and recognize what we're doing well." Officials said they'll use survey results to inform future service improvements and policy decisions, though a timeline for when results will be published wasn't provided.
Survey Available to All MTA Riders
The survey opened to public participation October 14, though officials haven't announced a specific closing date. The MTA serves 15.3 million people across its service area, making rider feedback critical for system-wide planning. Lisa Daglian, Executive Director of the Permanent Citizens Advisory Committee to the MTA, encouraged participation, saying rider voices are critical in holding the agency accountable and pushing for service improvements that matter most to daily commuters.
Riders Can Access Survey Information
Transit users interested in participating can find the survey through MTA channels, though officials didn't specify all distribution methods. The feedback will help the agency prioritize improvements across subway, bus, and commuter rail services. Riders can check Moovit for real-time service updates and route information while the MTA reviews survey responses in coming months.
