NYC-NJ Metro Riders Get Direct Line to Transit Police
Port Authority Police hotline 1-800-828-PAPD offers direct line for safety concerns
Port Authority Police Hotline Serves NYC Metro
Riders traveling through Port Authority facilities in the New York-New Jersey metro area can report safety concerns directly to Port Authority Police at 1-800-828-PAPD (7273). The dedicated hotline provides a direct line to law enforcement for issues at the agency's airports, bus terminals, rail stations, bridges, and tunnels, transit officials said. For immediate life-threatening emergencies, riders should still call 911 first, though specific guidance on when to use each number wasn't detailed by the agency.
Port Authority Police vehicle parked outside major transit terminal in New York-New Jersey metro area
The Port Authority Police Department has served the region since 1928, providing law enforcement across one of the nation's largest transportation networks. The agency's jurisdiction spans major facilities including Newark Liberty, JFK, and LaGuardia airports, the George Washington Bridge, Lincoln and Holland tunnels, and the Port Authority Bus Terminal. Officials said the dedicated hotline offers riders an alternative to 911 for non-emergency safety concerns specific to Port Authority properties, though the agency didn't specify response time differences between the two contact methods.
Port Authority Police officer at transit facility security checkpoint
The hotline number 1-800-828-PAPD spells out the agency's initials, making it easier for riders to remember during stressful situations. Port Authority officials said the number connects callers directly to police dispatchers familiar with the agency's facilities and operations. Specific call volume data for the hotline wasn't available, and officials didn't say whether the number operates 24 hours or has different staffing levels during peak travel times. The agency serves millions of daily passengers across its transportation network.
Port Authority Police officer at transit facility security checkpoint
The dual-contact system reflects standard practice for large transit and infrastructure agencies that maintain specialized police forces alongside municipal emergency services. Transit officials said riders should save both 911 and the Port Authority Police hotline in their phones for quick access during emergencies. The agency didn't provide a timeline for when the hotline was established or whether any recent updates have been made to the contact system.
Riders traveling through Port Authority facilities should keep emergency contact numbers accessible
Riders can use the hotline to report suspicious activity, safety hazards, or security concerns at Port Authority facilities throughout their commute. Officials didn't specify what types of incidents are best suited for the dedicated hotline versus 911, though transit agencies typically recommend calling 911 for active threats or medical emergencies. Moovit provides real-time transit information for routes serving Port Authority facilities across the New York-New Jersey region.
