NYC MTA Survey Offers Prizes, Seeks Rider Input
MTA launches Fall Customers Count survey in nine languages with 50 prize drawings
MTA Opens Fall Rider Survey with Prize Drawing
New York City transit riders can now share feedback through the MTA's Fall Customers Count survey and enter a drawing for $100 OMNY cards. The Metropolitan Transportation Authority launched the survey October 15 to gather rider input on service quality and identify improvement areas. Fifty participants will win $100 OMNY cards, officials said, though a closing date for the survey wasn't specified in available materials.
Survey Part of Ongoing Feedback Program
The Customers Count survey is part of the MTA's regular customer feedback efforts, according to the transit agency. Customer satisfaction surveys are standard practice among major transit agencies for monitoring service quality and planning improvements. The MTA serves approximately 6 million riders on an average weekday across all services. Federal Title VI requirements mandate meaningful access for riders with limited English proficiency, making multilingual surveys essential for agencies serving diverse populations.
Nine Languages Available for Participants
The survey is available in nine languages: English, Spanish, Chinese, Russian, Haitian Creole, Bengali, Korean, Portuguese, and Italian. This multilingual approach helps the MTA reach riders from various cultural backgrounds across the New York City region. The agency hasn't disclosed participation targets for the survey. Transit officials said the feedback will be used to improve services, though specific implementation timelines weren't detailed.
Prize Drawing Promotes Contactless Payment
The fifty $100 OMNY card prizes represent a total value of $5,000 in rider incentives. OMNY is the MTA's contactless fare payment system that's been expanding across the transit network since 2020. Officials said the prize structure encourages survey participation while promoting adoption of the contactless payment technology. Winners will be selected through a random drawing from survey respondents.
Riders Can Access Survey Through January
The survey remains open to all MTA riders who want to share their transit experiences. Participants can access the questionnaire through the MTA's Qualtrics platform, and responses help shape future service decisions across subway, bus, and commuter rail operations. Moovit provides real-time updates and service information for MTA routes throughout the New York City area. The agency didn't specify when survey results will be publicly released.
