NYC LIRR Brings Managers to Riders on Port Washington Line

LIRR holds Meet Your Manager sessions at four Port Washington Branch stations in November

LIRR Adds Manager Events on Port Washington Line

Long Island Rail Road commuters can speak directly with management at four Port Washington Branch stations during November, transit officials said. The Meet Your Manager events give riders a chance to share concerns about service quality, schedules, or operations. LIRR hasn't said which specific managers will attend each session.

Background

Transit agencies periodically hold customer engagement events to gather feedback and improve service quality, according to industry practices. The Port Washington Branch connects Long Island communities to Manhattan through Penn Station and Grand Central Madison. LIRR announced the events through social media but didn't provide additional commentary about their purpose beyond offering commuters an opportunity to engage with management. Ridership statistics for the Port Washington Branch weren't immediately available.

Event Details

The first session took place at Murray Hill on November 7 from 6:30 to 8:00 AM, officials said. Woodside hosted a meeting November 10 during the same morning hours, followed by Douglaston on November 14. Additional meetings were planned for Plandome station, though the specific date wasn't announced in the initial social media post. The early morning time slots were chosen to catch commuters during regular travel hours.

Timeline

LIRR announced the event series November 5 through its social media channels. The sessions ran through mid-November 2024, with most events scheduled between 6:30 and 8:00 AM. Officials didn't specify how often the railroad holds Meet Your Manager events or whether similar sessions are planned for other branches.