NJ Transit Opens Forums to Strengthen Service
NJ Transit schedules three virtual forums for riders to provide feedback on service improvements
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NJ Transit Hosts Forums for Rider Feedback
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NJ Transit riders will have three chances to share their experiences and suggestions for improving service through virtual forums starting next week. Customer Advocate Franck Beaumin will host the sessions following Governor Mikie Sherrill's Executive Order No. 16, signed March 24, directing the agency to develop a Rapid Action Plan within 45 days. The plan focuses on cleanliness, accessibility, safety, and digital experience improvements across all transit modes.
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The executive order requires NJ Transit to deliver a comprehensive action plan addressing customer concerns across the state's largest public transportation system. The agency provides more than 925,000 weekday trips through 264 bus routes, three light rail lines, 12 commuter rail lines, and Access Link paratransit service. Officials said the forums represent a critical opportunity to gather direct input from riders who use the system daily. Beaumin emphasized his commitment to listening to customers and using their feedback to shape meaningful improvements.
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Three virtual sessions are scheduled for public participation. The first forum takes place Tuesday, March 31, from 6:00 p.m. to 8:00 p.m., followed by a second session Thursday, April 2, at the same time. A Saturday morning forum is set for April 4 from 9:00 a.m. to 11:00 a.m. to accommodate riders with weekday schedule conflicts. All forums are open to any member of the public who wishes to share experiences or suggestions about their transit travel.
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Customers can pre-register as speakers for the virtual forums or submit written feedback through an online survey. Officials said both participation methods will inform the Rapid Action Plan equally. The 45-day deadline means the plan must be delivered to the governor by early May, though officials haven't specified an exact submission date. The agency said it'll incorporate forum feedback into the final recommendations.
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Riders who can't attend the forums can still contribute through the online survey, ensuring broad participation in shaping service improvements. Officials said the feedback will directly influence priorities for cleanliness, accessibility, safety, and technology upgrades across the system. Moovit provides real-time updates and trip planning for NJ Transit routes, helping riders navigate the system while these improvements are developed and implemented.
