MTA Survey Gathers Rider Input to Guide Service
MTA launches Spring 2026 survey through May 3, offering riders chance to win OMNY cards
MTA Opens Spring Survey for Rider Feedback
New York transit riders can now share their experiences through the MTA's Spring 2026 Customers Count Survey, available through May 3. The agency launched the feedback initiative Monday across subway, bus, commuter rail, and paratransit services. Participants who complete the survey can enter a drawing to win one of 50 $100 OMNY cards, officials said.
Survey Builds on Record Participation
The biannual survey helps the MTA identify service priorities and track customer satisfaction trends across its network. More than 92,000 customers participated in the Fall 2025 edition, providing feedback that shaped recent service improvements. The agency offers the survey in nine languages—English, Spanish, Chinese, Russian, Haitian Creole, Bengali, Korean, Portuguese, and Italian—with telephone assistance available for customers needing help. Transit agencies typically use such surveys to measure performance and allocate resources based on rider needs.
Previous Survey Shows Satisfaction Gains
The Fall 2025 survey revealed significant improvements in rider satisfaction across MTA services. Subway customer satisfaction reached 62%, up 5 points from Spring 2025, while safety perceptions hit a new high with 63% of riders feeling safe on trains. Bus satisfaction increased to 61% for local service and 76% for express routes. Commuter rail satisfaction remained strong at 80% on the Long Island Rail Road and 87% on Metro-North Railroad, while Access-A-Ride paratransit service held steady at 77%.
Agency Promotes Survey Across System
NYC Transit President Demetrius Crichlow met with Bx12 bus riders in Fordham to encourage survey participation and discuss service priorities. The survey runs through Sunday, May 3, giving riders of New York City Transit, Long Island Rail Road, Metro-North Railroad, and Access-A-Ride three weeks to provide feedback. Officials said the results will help guide targeted improvements across the transit system.
Riders Can Access Survey Online
Customers can complete the survey online in their preferred language or call for telephone assistance if needed. The feedback helps the MTA identify priority issues ranging from service frequency to cleanliness and safety concerns. Riders can check Moovit for real-time service updates and trip planning across all MTA services while the survey period continues through early May.
