Miami-Dade Transit Helps Riders Recover Lost Items

Miami-Dade Transit offers lost and found service for items left on Metrorail, Metromover, and Metrobus

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Miami-Dade Transit Lost and Found Service Guide

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Miami-Dade transit riders who've left belongings on Metrorail, Metromover, or Metrobus vehicles can recover items through the county's lost and found service. The Department of Transportation and Public Works operates the program, though officials said the agency isn't responsible for lost items or reimbursement. Transit officials advise passengers to check their belongings carefully before exiting vehicles.

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The lost and found service handles items left across Miami-Dade's three transit systems, which collectively serve hundreds of thousands of riders weekly. Transit officials said the program attempts to identify and return recovered items to their owners, though some common items like keys and glasses are difficult to catalog due to their high volume. The department maintains the service as part of its customer service operations, according to transit officials.

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Riders can report lost items by calling 786-469-5564 during business hours, Monday through Friday from 8 a.m. to 5 p.m., excluding county holidays, or through an online reporting system. Transit officials said customers should provide detailed information including the bus route number, direction of travel, time of day, and location where the item was lost. Unclaimed items are disposed of after 90 days, while unclaimed government-issued documents are mailed to the issuing office, according to the agency.

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Customers who've been notified that their item was recovered can schedule an appointment to retrieve it at the Overtown Transit Village North office, located at 701 NW 1st Court, Suite 121, Miami. Appointments are available one week in advance, transit officials said. A valid ID is required to retrieve lost items.

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Transit officials encourage riders to double-check seats and overhead areas before leaving vehicles to prevent lost items. Riders can use Moovit to track Miami-Dade transit routes and plan trips across Metrorail, Metromover, and Metrobus services with real-time updates.