London & South East TfL Fixing Registration for Global Riders

TfL registration system blocks international phone numbers from accessing journey statements

TfL Fixes Registration Bug for Global Numbers

Transport for London riders using international phone numbers can't register for accounts needed to access journey statements, transit officials said Thursday. The issue affects travelers and London residents with non-UK numbers who need trip records older than seven days for banking purposes. Officials didn't say how many riders are affected, though they classified the problem as low severity.

Context & Background

TfL requires account registration to provide journey statements beyond seven days, which banks often request for expense reimbursement, tax documentation, and financial verification. The registration system currently doesn't accept international phone numbers, including Colombian numbers with the +57 country code, according to the transit agency. Officials haven't said whether the issue affects all international numbers or specific countries. Transit systems typically require phone verification for account security, but implementation problems can block legitimate users from accessing essential services.

Key Details

The registration problem surfaced February 6 when a customer reported being unable to register with a Colombian phone number, transit officials confirmed. TfL asked affected riders to send direct messages with their full name, contact number, and email address so staff can provide assistance. Officials haven't said whether they're developing a permanent fix for the registration system or how long manual workarounds will be necessary. The agency didn't provide information about how many customers have reported similar problems since the issue was identified.

Timeline & Implementation

TfL identified the registration issue Thursday but didn't say when the problem first began affecting customers. Officials haven't provided a timeline for when a system fix will be implemented. The agency is currently handling affected cases individually through direct customer contact, though they didn't specify response times for manual assistance requests.

Rider Impact & Moovit

Travelers and international residents who need journey statements for banking or expense purposes should contact TfL directly with their contact information to receive manual assistance. Officials said the low-severity classification suggests the issue affects a limited number of users, though specific figures weren't available. Moovit provides real-time journey planning for TfL services across London and the South East without requiring phone number registration.