LIRR Opens Doors to Riders With Manager Feedback Sessions
LIRR managers meet commuters at Broadway and Westbury stations Jan. 30 from 6:30-8 a.m.
LIRR Hosts Meet Your Manager Events Jan 30
Long Island Rail Road commuters can share feedback directly with railroad management during morning events at two stations. The LIRR will host "Meet Your Manager" sessions Jan. 30 at Broadway and Westbury stations from 6:30 a.m. to 8 a.m., officials announced Monday. Riders can bring comments, concerns, and suggestions about service during their regular commute.
Direct Access to Railroad Leadership
The sessions give customers a chance to speak with LIRR management about service quality, schedule concerns, and potential improvements. According to information shared Jan. 27 on the railroad's social media channels, the initiative reflects the agency's commitment to customer feedback. Transit agencies typically hold such events to gather rider input and address concerns that might not surface through traditional channels. Officials didn't say how many managers will attend or which departments they'll represent.
Two Station Locations During Peak Hours
The LIRR selected Broadway and Westbury stations for the Jan. 30 events, both serving significant commuter populations in the New York metro area. The 6:30 a.m. to 8 a.m. timeframe coincides with morning rush hour, allowing riders to participate without disrupting their commute schedules. Officials haven't said whether similar events are planned for other stations or if these sessions will become a regular occurrence. The railroad announced the events through its official social media channels but didn't provide details about how feedback collected will be used.
Single-Day Initiative Announced
The Meet Your Manager events are scheduled for Jan. 30 only, with no additional dates announced. Officials didn't say whether the railroad will expand the program based on participation or feedback received. The LIRR typically communicates service updates and customer initiatives through social media and station announcements. Whether management will provide on-site responses to concerns or follow up later with participants wasn't specified in available information.
Riders Encouraged to Share Feedback
Commuters who use Broadway or Westbury stations during morning hours can stop by to discuss service issues, schedule questions, or improvement ideas with LIRR management. Officials said the sessions provide an accessible way for customers to make their voices heard. Riders seeking real-time service updates and schedule information for LIRR routes can check Moovit for current trip planning and alerts throughout the metro area.
