LIRR Brings Managers Directly to NYC Riders
LIRR held four manager meetings at Port Washington Branch stations in November-December
LIRR Holds Manager Meetings at 4 Branch Stations
Long Island Rail Road riders on the Port Washington Branch had four chances to meet directly with management during community engagement sessions held in late 2024. The Meet Your Manager events took place at Plandome, Auburndale, Little Neck, and Broadway stations between November 19 and December 5, transit officials said. The sessions gave commuters opportunities to share feedback and discuss service concerns, though officials didn't specify which managers attended each location.
Community Engagement Context
The LIRR regularly conducts Meet Your Manager events as part of its customer engagement strategy, according to the transit agency. Catherine Rinaldi, President of MTA Metro-North Railroad and Long Island Rail Road, oversees both commuter rail systems under a unified leadership structure established in 2023. The Port Washington Branch serves 28 stations connecting Long Island communities to Penn Station in Manhattan. Similar customer engagement programs operate at other major transit agencies, including the MBTA's Coffee with the T events in Boston and Metra's customer forums in Chicago.
Event Schedule and Locations
The first session took place at Plandome station on November 19 from 4:30 PM to 6:00 PM. Morning sessions followed at Auburndale station on November 24, Little Neck station on December 1, and Broadway station on December 5, all running from 7:00 AM to 8:30 AM. The LIRR announced the events via social media on November 18 but didn't provide details about expected attendance or which specific managers would staff each location. Branch-specific ridership data wasn't immediately available, though the LIRR serves approximately 270,000 riders system-wide on average weekdays.
Implementation Timeline
The four-event series ran over a two-and-a-half-week period from mid-November through early December 2024. Officials didn't announce whether additional Meet Your Manager sessions are planned for 2025 or other LIRR branches. The agency typically conducts such events as part of ongoing customer service initiatives, though specific attendance or outcome data from previous sessions isn't publicly reported.
Rider Engagement Opportunities
The sessions provided Port Washington Branch riders with direct access to LIRR management to discuss service improvements, schedule questions, and commuting experiences. While these specific events have concluded, the LIRR continues regular customer engagement efforts across its system. Riders can access real-time service updates and schedule information through Moovit, which provides current data for all LIRR routes and branches.
