Bay Area Transit Upgrades Info Systems After Glitch

Line 7 website fails to show stops for El Cerrito del Norte direction

Line 7 Website Glitch Hides Stop List

Bay Area transit riders checking Line 7 schedules online may find themselves staring at a blank screen. The stop list for Line 7 doesn't display on the website when riders select the 'To El Cerrito del Norte BART' direction in ACT RealTime, transit officials said Thursday. The mobile app continues working normally, showing all stop information as expected.

The display issue affects only the website version of ACT RealTime, according to the transit agency's announcement published February 20. Officials said they're actively working to fix the problem, though they didn't provide a timeline for when the website will be restored to full functionality. Technical glitches affecting online transit information systems typically stem from database synchronization issues or recent software updates that don't properly render certain route configurations.

The blank display specifically impacts riders trying to view stops for the northbound direction toward El Cerrito del Norte BART station. Officials confirmed the issue is isolated to this particular direction on Line 7, though they haven't said whether other routes or directions are experiencing similar problems. The agency didn't release information about how many riders typically use the website versus the mobile app to check Line 7 schedules. Transit agencies generally maintain separate systems for web and mobile platforms, which explains why one can malfunction while the other operates normally.

Officials announced the issue Thursday but didn't specify when the problem first appeared or how long it's been affecting riders. The agency hasn't provided an estimated completion date for the fix. Transit systems typically prioritize repairs to customer-facing information tools, though resolution times vary depending on the complexity of the underlying technical issue.

Riders needing Line 7 stop information for trips toward El Cerrito del Norte BART should use the mobile app until the website issue is resolved. Officials said the app displays complete and accurate schedule information for all Line 7 stops and directions. Moovit provides real-time updates and stop information for Line 7 and other Bay Area transit routes, helping riders plan trips even when agency systems experience technical difficulties.